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First Time Users

Note: This guide is for current customers who already receive paper bills but have not yet setup an online account. If you need to START or STOP water service call 727-893-7341.

New/First Time User Instructions

  1. You must have access to an e-mail account in order to complete registration. In the following steps you will create a user account login, activate it and then attach your utilities account to the user login. 

  2. Go to the Account Login link and click CREATE NEW USER. 
    Fill out the online form and all its required fields to create a new user account. The email address given during this step will be used to login and manage your account.

  3. Check your email for an activation link. 

  4. Now you can login to your activated user account from the Account Login link. 

  5. Next you will need to add your utilities account to your user account. Choose SELECT ACCOUNT > EDIT MASTER ACCOUNT then add account. You will be required to enter you utilities account number (123456-123456) which can be found in the upper left-hand corner of your bill. You will also need other account information such as your last due date to validate your request. 

  6. Once your account has been added, click SELECT ACCOUNT to view the account. 

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City of St. Petersburg
P.O. Box 2842
St. Petersburg, FL 33731

  • p: 727-893-7111
  • f: 727-892-5102
  • tty: 727-892-5259
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