Our Customer Service Staff can be reached at the Utility Accounts call center Monday through Friday from 8:00 a.m. to 5:00 p.m. The Customer Service Representatives can assist with or provide the following types of utility service requests:
Start/stop utility services
Answer utility billing questions
Identify possible water leaks
Transfer utility services
Make payment arrangements
Make credit card payments
Find out your meter reading schedule
Apply for a leak or new pool adjustment
Get utility bill information online
Downsize/Upsize your meter
Arrange an alternative deposit
Answer watering restriction inquiries
Discuss water conservation inquiries
Discuss service options for seasonal residents
Discuss alternative payment options: direct debit, online payments, Interactive Voice Response (IVR)
Office Locations: Please note some locations DO NOT accept cash or late payments.
Main Office 325 Central Avenue
Monday - Friday
8 am - 5 pm
Satellite Office Enoch Davis Center
1111 18th Avenue South
Monday - Friday
8 am - 5 pm
Drop Box Locations (Only accept checks or money orders. No cash or late payments) -
City Hall - 175 5th Street North (outside the building) MSC Building - 325 Central Avenue AND 1 Fourth Street North (outside the building) Bank of America - 1135 62nd Avenue North
Mailing Payments: City of St. Petersburg, Billing & Collections, PO Box 33034, St. Petersburg, FL
33733-8034.
Mail letters to: City of St. Petersburg, Billing & Collections, PO Box 33037, St. Petersburg, FL
33733 - 8037.
Customer Service Representative? Dial (727) 893-7341 to speak with our representatives in the Customer Call Center.
First Time Users
City Hall - 175 5th Street North