Paying your Bill

There are several ways to make a payment:

• Mail your payment in with the returned envelope provided with your bill
• Pay online using the city Web site
• Pay via the telephone using the Interactive Voice Response system (IVR)
• Pay in person at our main office or remote satellite location
• Pay using our Direct Debit Services

Payment of your utility bill is generally due 12 days after billing. A reminder notice is sent to the customers mailing address if payment is not received by the due date. You are provided with a return envelope to mail your monthly utility bill payment. The top portion of your monthly bill has our payment mailing address preprinted on the reverse side which will appear through the window of your return envelope. If your return envelope is not available, mail payments to the address indicated below.

Delinquent Accounts

An account becomes delinquent when it is not paid by the due date shown on the bill. Most utility customers pay their utility bills on time each month, but the small portion of customers that don't, end up costing everyone more. In an effort to encourage prompt payment from all of our customers, a late charge of $5.00, or 1.5% of the unpaid balance, whichever is greater. Failure to pay after the late notice will result in a shut-off notice being delivered to the service address. An $8.00 charge is applied against the account when a final notice tag is left at the property. Effective November 1, 2007, Termination For Non Payment Notices will no longer be hand delivered to the property.  Termination Notices will be mailed to the property instead. Failure to pay on the specified date will result in termination of service.

Financial Problems

If you should encounter financial difficulties, our Call Center staff will probably be able to help. They can assist you in maintaining a good payment history and prevent you from becoming delinquent. If you have a delinquent balance, they can enter payment agreements, and help to avoid having your service terminated. Our Customer Call Center staff are available to help you resolve most issues you may confront in paying your utility bills. For additional information on payment arrangements, please call our Customer Call Center at 893-7341 or visit one of our offices.

Termination of Service

The City of St. Petersburg does not wish to discontinue anyone's utility services, but by law, service may be terminated if payment is not made on the date specified on the termination notice if no payment arrangements have been made.

Returned Checks

It is currently the policy of the City of St. Petersburg to present checks twice before notifying the customer. Checks returned by the bank two times, for any reason, are charged back to the service account and are subject to service charges as indicated below:

Additional Payment Locations (No past due payments accepted at these locations):

Drop Boxes only checks or money orders are accepted ( no cash or overdue payments):

• City Hall - 175 5th Street North (outside the building)
• MSC Building - 325 Central Avenue (outside the building)
• Bank of America - 1135 62nd Avenue North