Five years from now, St. Petersburg Fire & Rescue will be recognized by local businesses, residents, and regional fire agencies as a progressive, well-trained and customer-centered fire rescue organization which places a high premium on quality service.
Our workforce culture will reflect a respectful team atmosphere that is nurtured by fair practices, open communication processes and up-to-date procedures which guide the decisions of our personnel. Our mission will be accomplished by a physically fit, healthy, and increasingly diverse work force, well-trained in a multitude of specialized skills and empowered with a high level of involvement in our success. We will work within a structured planning process that identifies and works toward accomplishing agreed upon priorities and needs. We will strive for low employee turnover by maintaining and exceeding market value compensation, providing opportunities for employee growth and development, valuing individual input and providing for the safety of the employee.We will honor our community’s trust by providing the most effective, efficient and fiscally responsible services possible to all population groups, with growing emphasis on our customers with special needs. By improving our distribution and concentration of response forces and facilities and by ensuring a fleet of state of the art apparatus, all areas of the community will receive quality service which meets or exceeds our customers’ expectations. We believe in getting out of the station and into the community. We will expand our community information initiatives with the media and customer feedback programs so that our organizational priorities, philosophy and operations are clearly understood by our residents.
Through improved external relationships, we will explore all opportunities for fire and rescue service delivery, while expending time and energy toward developing the best strategy for providing quality emergency medical services to our community. We will meet or exceed national best practices thereby ensuring that St. Petersburg Fire & Rescue is a responsible and professional organization.