You must complete the following steps only prior to the first time you view your utility account information.
You must have an e-mail account to access utility account information.
Please have your utility account number on hand. This is located on your utility statement in the upper left hand corner, under the Service Address. Click here to see where the account number is located on a sample utility statement. Enter your account number. The account number must be entered exactly as shown on the utility statement with the dash and no spaces (for example: 123456-789012).
Have your temporary personal identification number, or PIN, available. This is located on your utility statement directly above the Last Bill Amount. Click here to see where the initial, temporary PIN is located on the sample utility statement. It will only appear prior to completing your initial registration. After registration, your temporary PIN number will no longer appear on your statement and you will use the PIN number that you personally assign to your utility account. Enter your temporary PIN.
Create your new PIN , confirm by entering the PIN again, enter a PIN hint, your e-mail address, and confirm by entering it a second time. The new PIN must have between 5 to 10 digits. It can be numbers, letters, or a combination of both.
Click on the Submit button.
Click on Exit. You will receive an e-mail shortly verifying the information submitted on the registration page. Open the e-mail, and click on the blue, underlined text in this e-mail to continue the registration process. Click here to see a sample e-mail verification message.
When you click on the above e-mail verification blue hyperlink, this will bring you to a web page to enter your Account# and New Pin#.
To access your utility account information, click on the Access Acct. button.
Having Problems signing on? Please call the Customer Call Center: 893-7823
Technical Help:
Your computer must be set to the correct TIME and DATE for secure connections and you may not use an older version of Netscape (any version prior to 4.06) [ upgrade Netscape ]
Office Locations: Please note some locations DO NOT accept cash or late payments.
Main Office 325 Central Avenue
Monday - Friday
8 am - 5 pm
Satellite Office Enoch Davis Center
1111 18th Avenue South
Monday - Friday
8 am - 5 pm
Drop Box Locations (Only accept checks or money orders. No cash or late payments) -
City Hall - 175 5th Street North
(outside the building) MSC Building - 325 Central Avenue AND 1 Fourth Street North (outside the building) Bank of America - 1135 62nd Avenue North
Mailing Payments: City of St. Petersburg, Billing & Collections, PO Box 33034, St. Petersburg, FL
33733-8034.
Mail letters to: City of St. Petersburg, Billing & Collections, PO Box 33037, St. Petersburg, FL
33733 - 8037.
Questions Concerning Your Utility Bill? Dial (727) 893-7341 to speak with our representatives in the Customer Call Center.
Utility Bill Main Page
City Hall - 175 5th Street North
