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Customer Service

Our commitment is to provide a consistent, accurate response to each customer need in a prompt and timely manner, at all times serving with courtesy, honesty and fairness.

Customer Call Center 893-7341. Or, Email us at:

Contact us at the Utility Accounts call center 727-893-7341 Monday through Friday from 8:00 a.m. to 5:00 p.m. for assistance with:

  • New/start/stop utility services
  • Answer utility billing questions
  • Identify possible water leaks
  • Transfer utility services
  • Make payment arrangements
  • Make credit card payments
  • Find out your meter reading schedule
  • Apply for a leak or new pool adjustment
  • Get utility bill information online
  • Downsize/Upsize your meter
    • (transaction must be completed at Main Office)
  • Arrange an alternative deposit
  • Answer watering restriction inquiries
  • Discuss water conservation inquiries
  • Discuss service options for seasonal residents
  • Discuss alternative payment options: direct debit, online payments, Interactive Voice Response (IVR)
  • Make E-Check payment 

Contact Us

Important Phone Numbers

  • Customer Call Center:  727-893-7341
  • Water Quality Issues: 727-893-7261
  • After Hours Emergencies: 727-893-7261

Utility Payments Correspondence
Billing and Collections Department
P.O. Box 33034
St. Petersburg, FL 33733 - 8034

Utility Payments
Billing and Collections Department
P.O. Box 33037
St. Petersburg, FL 33733 - 8037

Utility Billing Main Office
325 Central Avenue
Monday - Friday 8 am - 5 pm


Enoch Davis Center
1111 18th Avenue South
Monday - Friday 8 am - 5 pm

Additional Payment Locations (No past due payments accepted at these locations):

Drop Box only checks or money orders are accepted ( no cash or overdue payments):

  • MSC Building - 325 Central Avenue (outside the building)

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City of St. Petersburg
P.O. Box 2842
St. Petersburg, FL 33731

  • p: 727-893-7111
  • f: 727-892-5102
  • tty: 727-892-5259
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