How to make a payment
- Mail your payment in with the returned envelope provided with your bill
- Pay online (Credit, Debit or eCheck)
- Pay via phone using the Interactive Voice Response system (IVR) at 727-893-7341
- Pay in person at our main office or remote satellite location, 8 a.m.–5 p.m.
- Pay using our Direct Debit Services or E-Check
- Alternative Deposits
Payment of your utility bill is generally due 12 days after billing. A reminder notice is sent to the customers mailing address if payment is not received by the due date. You are provided with a return envelope to mail your monthly utility bill payment. The top portion of your monthly bill has our payment mailing address preprinted on the reverse side which will appear through the window of your return envelope. If your return envelope is not available, mail payments to the address indicated below.
Reading Your Meter
All customers within the City of St. Petersburg have their water use measured by a meter. Charges for the amount of water consumed are based on the consumption registered during a billing period. Meter readings may be estimated due to overgrown vegetation, unrestrained animals, locked gates, standing water, or other hazards.
All City of St. Petersburg meters measure water in hundred of gallons. To read your meter, disregard the red hand, the zero printed on the face (far right), and the first movable register on the right side of the meter. Read all other registers as they appear. This gives you your reading as it would appear on your bill. To obtain your consumption, you must subtract the prior month's reading from the current reading, and add two zeros to the remainder.
By City Ordinance, you are responsible for providing access for reading and maintenance of utility meters. If access to your meter changes, please call (727) 893-7341 to advise.
Direct Debit Service
City of St. Petersburg utility customers are able to pay for their utility bills without writing a check. With the city's FREE DIRECT DEBIT SERVICE your utility bill will be automatically paid from your checking or savings account approximately (10) days after your billing date.You will still receive a regular monthly statement to review, but instead of writing a check, you simply deduct the amount due from your bank account balance. There is no bother with checks, postage or waiting in line.
To take advantage of the city's FREE DIRECT DEBIT SERVICE, just print the order form below, complete it and send it to the city with your next utility payment. Be sure to include a voided check from your checking account or voided savings deposit slip from your savings account or have your bank complete the form. Continue to pay your bill regularly until you receive you first statement which indicates that you are on the Direct Debit Service Program. This service is only available through U.S. Banks.
For additional information, contact Billing and Collections: 727-892-5056
Utility Assistance Program
The Utility Assistance Program allows you to make monthly contributions directly from your utility bill that are distributed through a network of social service agencies. These funds are used to assist other citizens experiencing financial hardships with their utility costs. Complete the form using the button below to make a one-time or monthly donation to help local families in need. Call 727-893-7341 for more information.
An account becomes delinquent when it is not paid by the due date shown on the bill. Most utility customers pay their utility bills on time each month, but the small portion of customers that don't, end up costing everyone more. In an effort to encourage prompt payment from all of our customers, a late charge of $5.00, or 1.5% of the unpaid balance, whichever is greater. Failure to pay after the late notice will result in a shut-off notice being delivered to the service address. An $8.00 charge is applied against the account when a final notice tag is left at the property. Effective November 1, 2007, Termination For Non-Payment Notices will no longer be hand delivered to the property. Termination Notices will be mailed to the property instead. Failure to pay on the specified date will result in termination of service.
If you should encounter financial difficulties, our Call Center staff will probably be able to help. They can assist you in maintaining a good payment history and prevent you from becoming delinquent. If you have a delinquent balance, they can enter payment agreements, and help to avoid having your service terminated. Our Customer Call Center staff are available to help you resolve most issues you may confront in paying your utility bills. For additional information on payment arrangements, please call our Customer Call Center at 727-893-7341 or visit one of our offices.
Utility Billing Disputes
If you have a dispute regarding your bill and are unable to resolve by speaking with our Utility Billing staff you may petition the Utility Billing Review Committee (UBRC).
Termination of Service
The City of St. Petersburg does not wish to discontinue anyone's utility services, but by law, service may be terminated if payment is not made on the date specified on the termination notice if no payment arrangements have been made.
It is currently the policy of the City of St. Petersburg to present checks twice before notifying the customer. Checks returned by the bank two times, for any reason, are charged back to the service account and are subject to service charges as indicated below:
|Face value of Check||Service Charge|
|$800.01 and above||5% of face value|
Additional Payment Locations
- Drop Box only checks or money orders are accepted (no cash or overdue payments):
- Main Office at MSC Building – 325 Central Avenue at 1 Fourth Street North (outside the building)
- Satellite Office at Enoch Davis Center – 1111 18th Avenue South, Monday–Friday, 8 a.m.–5 p.m.
It is our pleasure to offer the following types of alternatives to cash deposits for the following customer classifications
Single Family Residential Customers
Utility Reference Letter
A utility reference letter provides written documentation of a customer's payment history with another water utility service provider. To be considered to waive a security deposit, you must activate new service at a single family residence and the utility reference letter must: be from a water utility service provider; be on the utility service providers letterhead; include the phone number of the utility service provider; be in reference to the same person initiating the new utility account; cover a credit history no older than 1 year from the initiation date of the new utility account; and, meet our good credit criteria. For additional information, please contact the Utility Accounts Coordinator at 727-893-7341.
Multi-Family Residential and Commercial Customers
Surety Bonds or Irrevocable Letters of Credit
New customers seeking to initiate a single-family residential account may waive a security deposit by submitting an acceptable utility reference letter. As an alternative to making a cash deposit, full-service multi-family and commercial accounts may provide a deposit through an acceptable irrevocable bank letter of credit or surety bond. Accounts with less than full-service activity, such as water only or new construction accounts, are not eligible for alternative deposit coverage.
Surety bonds are issued by insurance companies. The terms for obtaining a surety bond are determined by the issuing insurance company. Customers usually pay an insurance premium based on the amount of surety bond coverage, but the cost of the bond varies on an annual basis. Surety bonds have to be issued in the name of the account owner and coverage must be equivalent to the account owners full-service deposit requirement. The surety bond makes the insurance company liable for payment in case of default on any utility bills of the customer acquiring the surety bond.
If the customer fails to pay, the City of St. Petersburg will file on the bond for payment up to the limit of the bond. Additionally, surety bonds are reviewed every six months to ensure adequate coverage. Should an additional amount be required, the original bond is amended by a rider to reflect the required total coverage. On an annual basis, a letter of confirmation is sent to the insurance companies to ensure continuous coverage. The Utility Accounts Coordinator is responsible for maintaining the bonds. Questions regarding a surety bond may be directed to the Utility Accounts Coordinator at 727-893-7341.
The City of St. Petersburg requires surety bonds to be on our original form which can be obtained from the Utility Accounts Coordinator by calling 727-893-7341 or clicking on surety bond. When completed, please return the original document to the Utility Accounts Coordinator at PO Box 33037, St. Petersburg, FL 33731-8037.
An irrevocable letter of credit is very similar to a surety bond. Irrevocable letters of credit are obtained from financial institutions (banks or credit unions). The terms for obtaining an irrevocable letter of credit varies depending on the issuing financial institution. In addition, some issuing financial institutions will require a line of credit, liquid assets, or certificate of deposit in order to issue a letter of credit. A fee is typically charged on an annual basis. The letter is issued on the institution's letterhead and must be drawn upon a local bank (within Pinellas, Hillsborough or Sarasota Counties). Although there is no special form required, the letter must be automatically renewable unless the bank advises in writing by certified mail 60 days in advance of their intent to cancel. Letters of credit must be issued in the utility account owners name and must be for the amount of the full-service deposit requirement. If the customer defaults on payment of their final utility bill, the City of St. Petersburg is allowed to present a claim to the issuing institution for payment of an amount not greater than the amount specified on the letter of credit. In essence, the bank guarantees payment of the deposit amount towards unpaid final utility bills. The Utility Accounts Coordinator maintains Letters of Credit. Questions regarding a Letter of Credit may be directed to the Utility Accounts Coordinator at 727-893-7341.
The City of St. Petersburg requires letters of credit to be on our original form which can be obtained from the Utility Accounts Coordinator by calling 727-893-7341 or clicking on Letter of Credit. When completed, please return the original document to the Utility Accounts Coordinator at PO Box 33037, St. Petersburg, FL 33731-8037.