REINSTATEMENT OF NON-PAYMENT FEES & SHUTOFF POLICIES
The suspension of non-payment fees and shutoffs for City of St. Petersburg utility customers that was enacted in March 2020 in response to COVID-19 will be ending. The City will resume the normal policies for termination of utility services due to non-payment and subsequent late fees and termination notice fees, as utilities across the country have done. Find more information below.
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Funds from utility billing help fund investments in the City's infrastructure and assist in lowering the City’s cash-to-debt ratio, which will save the City hundreds of millions of dollars in interest rates over the next few decades.
Non-Payment Fees and Shutoff Policies
The suspension of non-payment fees and shutoffs for City of St. Petersburg utility customers that was enacted in March 2020 in response to COVID-19 will be ending. The City will resume the normal policies for termination of utility services due to non-payment and subsequent late fees and termination notice fees, as utilities across the country have done.
Beginning July 20, 2020, the City will resume assessing late fees. Termination notice fees will follow on July 24, 2020. Termination of service for non-payment will resume on August 3, 2020.
We're Here To Help
The City understands that these are challenging times and has allocated resources to help customers who may be behind on their utility bills. Extended payment arrangements are available, allowing customers to pay their current monthly bill along with a series of 6 monthly installments on their delinquent balance. Active payment arrangements will suspend termination of service for delinquent bill amounts. Customers can call the Utility Customer Service Call Center at 727-893-7341 or email Utility.Bill@stpete.org to make payment arrangements. The Utility Customer Service Call Center is open 8 a.m. - 5:00 p.m., Monday through Friday. Customers are encouraged to make payment arrangements with the City as soon as possible to avoid the associated fees resuming on July 20.
Additionally, the below programs are available for assistance related to COVID-19:
- Mortgage & Utility Assistance: Provides grants to eligible homeowners who have fallen past due with mortgage and utility payments and/or are in jeopardy of future payment delinquency due to lost or diminished income
- Rental & Utility Assistance: The City has partnered with local non-profit organizations to provide short-term assistance for rent and utilities to residents whose incomes have been affected by COVID-19.
- Fighting Chance Fund: Provides grants to independently-operated small businesses negatively impacted by COVID-19.
- Additional COVID-19 resources and information can be found at RestartStPete.com.
Sunshine State One Call of Florida (Call Before You Dig)
To avoid disturbing utility cables and possible disruption of service, please take these simple steps prior to digging on the easement of your property.
- Call two business days before digging
- Wait for the site to be marked
- Respect the markers and dig safely
The number to call to get markers for utility cable locations is 811 (works from any phone in all states). For additional information, please go to Sunshine811's Homeowners webpage.