Utility Non-Payment Fees and Shutoff Policies to Resume

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The suspension of non-payment fees and shutoffs for City of St. Petersburg utility customers that was enacted in March 2020 in response to COVID-19 will be ending. The City will resume the normal policies for termination of utility services due to non-payment and subsequent late fees and termination notice fees, as utilities across the country have done.

Beginning July 20, 2020, the City will resume assessing late fees. Termination notice fees will follow on July 24, 2020. Termination of service for non-payment will resume on August 3, 2020.

Utility customers with past-due balances will be receiving a letter from the City notifying them of their status and next steps.

The City understands that these are challenging times and has allocated resources to help customers who may be behind on their utility bills. Extended payment arrangements are available, allowing customers to pay their current monthly bill along with a series of 6 monthly installments on their delinquent balance. Active payment arrangements will suspend termination of service for delinquent bill amounts. Customers can call the Utility Customer Service Call Center at 727-893-7341 or email Utility.Bill@stpete.org to make payment arrangements. The Utility Customer Service Call Center is open 8 a.m. - 5:00 p.m., Monday through Friday. Customers are encouraged to make payment arrangements with the City as soon as possible to avoid the associated fees resuming on July 20.

Additionally, the City’s Mortgage Payment Assistance Grant Program provides grants of up to $8,000 to eligible homeowners who are currently unemployed or underemployed as a result of COVID-19 and have fallen past due with mortgage and utility payments and/or are in jeopardy of future payment delinquency due to lost or diminished income. More information can be found at stpete.org/MortgageAssistance.

For renters, the City has partnered with local non-profit organizations to provide short-term assistance for rent and utilities to individuals and families whose incomes have been affected by COVID-19. More information can be found at stpete.org/RentAssistance.

Additional COVID-19 resources and programs, like the Fighting Chance Fund, can be found at RestartStPete.com .

Information about the reinstatement of non-payment fees and shutoffs can be found at stpete.org/billing.