Service Center

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St. Pete Service Center

The St. Pete Service Center staff act as liaisons between residents and City departments and help by serving as the go-between for citizens who need service and those City services. They manage SeeClickFix and its portal interface to centralize requests and forward newly submitted issues to the appropriate City teams to address the requests. Depending on the type of request, the resolution time can vary widely.

St. Pete Service Center
Phone: 727-893-7111
Text: 727-435-7349 (727-HELPFIX)
ServiceCenter@stpete.org
*Service Center is available Mon to Fri 8 a.m. to 5 p.m.

Report an Issue

The St. Pete Service Center uses SeeClickFix - a report and tracking tool - to communicate issues to City service departments. After an issue is submitted, the team will assign issues to the appropriate department or service, track response time, and evaluate repeating repairs as a tracking tool. For the quickest response, submit a ticket through SeeClickFix, or call 727-893-7111.

What should be reported?

St. Pete Service Center can assist with reports of:

  • Broken Sidewalks
  • Road and Alley Surface Repair
  • Stormwater Issues
  • Traffic Signal/Sign Problems
  • Graffiti
  • City Park Maintenance
  • Traffic Calming
  • Sanitation Issues and Special Pick-Up
  • Codes Violations

Use the SeeClickFix app below or visit the SeeClickFix website to request assistance with City services or report problems such as potholes, graffiti, broken sidewalks, storm drain issues, traffic calming, traffic signal/sign problems, special pick-up of dumped items, or codes violations.  

The St. Pete Service Center will acknowledge newly submitted issues and forward them to the appropriate City departments to take care of the requests. Users will receive email updates and can return to this page to check the status of submitted issues. When the issue is resolved, the issue can be closed. Separate issues should be submitted as separate SeeClickFix reports. Please note, some issues may be more complicated than they appear on the surface. The cause and solution may involve multiple utilities and government agencies and take more time than anticipated.

SeeClickFix On-the-Go

Download the app (Apple App Store/Google Play) for easy submissions while you're out and around the city. Photos are encouraged.

Important Notes

  1. Please make sure the address provided is the location of the issue being reported.
  2. Full name and address are required for reports related to codes compliance. Anonymous reports will not be investigated. More information can be found here
  3. Submitting multiple requests on the same issue will not expedite services, and can potentially delay repair.
  4. SeeClickFix is monitored during regular City Hall business hours. Requests placed over weekends or holidays may not be addressed until the following official business day.
  5. For technical support with the SeeClickFix platform (web or mobile), please email contact@seeclickfix.com.
 

SeeClickFix should not be used to report law enforcement issues. Law enforcement issues (criminal activity, traffic violations, illegal parking, noise ordinance violations, or any other illegal activity) should be reported directly to the St. Petersburg Police Department by calling 727-893-7780 (for non-emergencies) or 911 (for emergencies).

After submitting an issue, the team will assign issues to the appropriate department or service, track response time, and evaluate repeating repairs as a tracking tool. Users will receive email updates and can return to this page to check the status of submitted issues. When the issue is resolved, citizens are notified, and the issue will be closed.

Separate issues should be submitted as separate SeeClickFix reports. Please note that some issues may be more complicated than they appear. The cause and solution may involve multiple utilities and government agencies and take longer than anticipated.

Stormwater, Pavement & Traffic Operations

Problem with a road, sidewalk, street sign, stormwater catch basin, street sweeping or related? Reach the Stormwater, Pavement, and Traffic Operations Department by calling 727-893-7421 Monday - Friday, 7:30 a.m. - 3:30 p.m. Alternatively, you can submit a ticket in SeeClickFix above.

Water Resources

The Water Resources 24-Hour Dispatch Line is available 24/7 at 727-893-7261 for issues related to water services, leaks, or discharges.

Direct City Service Departments

Code Compliance Department: 727-893-7373
Housing and Community Development: 727-893-7247
Parking Citation: 727-551-3125
Permitting and Construction Services: 727-893-7231
Sanitation or Special Pick Up: 727-893-7334
Stormwater, Pavement, and Traffic Operations: 727-893-7421
Utility Billing, Collections, and New Services: 727-893-7341
Water Resources Department: 727-893-7261
Zoning, Planning, and Development: 727-893-7471