REINSTATEMENT OF NON-PAYMENT FEES & SHUTOFF POLICIES
The suspension of non-payment fees and shutoffs for City of St. Petersburg utility customers that was enacted in March 2020 in response to COVID-19 will be ending. The City will resume the normal policies for termination of utility services due to non-payment and subsequent late fees and termination notice fees, as utilities across the country have done. Beginning July 20, 2020, the City will resume assessing late fees. Termination notice fees will follow on July 24, 2020. Termination of service for non-payment will resume on August 3, 2020.
Find more information at stpete.org/billing.
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COVID-19 Assistance Programs
Utility customers having trouble paying their bills due to COVID-19 may be eligible for the below assistance programs.
Mortgage & Utility Assistance: Provides grants to eligible homeowners who have fallen past due with mortgage and utility payments and/or are in jeopardy of future payment delinquency due to lost or diminished income
Rental & Utility Assistance: The City has partnered with local non-profit organizations to provide short-term assistance for rent and utilities to residents whose incomes have been affected by COVID-19.
Additional programs and resources can be found at RestartStPete.com.
How to Make a Payment
- Mail your payment in with the returned envelope provided with your bill
- Pay online (Credit, Debit or eCheck)
- Pay via phone using the Interactive Voice Response system (IVR) at 727-893-7341
- Pay in person at our main office or remote satellite location, 8 a.m.–5 p.m.
- Pay using our Direct Debit Services or E-Check
- Alternative Deposits
Payment of your utility bill is generally due 12 days after billing. A reminder notice is sent to the customers mailing address if payment is not received by the due date. You are provided with a return envelope to mail your monthly utility bill payment. The top portion of your monthly bill has our payment mailing address preprinted on the reverse side which will appear through the window of your return envelope. If your return envelope is not available, mail payments to the below address:
Billing and Collections Department
P.O. Box 33037
St. Petersburg, FL 33733
Note: A $2.00 convenience fee will be charged for all credit card and debit card transactions made online or by phone. Electronic Checks (eChecks) are accepted at no additional cost.
Online Account Login
Direct Debit Service
Utility customers can automatically pay for their utility bills with the City's free direct debit service. Once enrolled, the utility bill will be automatically paid from the linked checking or savings account approximately 10 days after the billing date. A regular monthly statement will still be delivered to review, and the billing amount will be deducted from the bank account balance. There is no bother with checks, postage or waiting in line. This service is only available through U.S. Banks.
- Print and complete the Direct Debit Service Order Form.
- Send the completed form, along with a voided check from your checking account or voided savings deposit slip from your savings account, with your next utility payment.
- Continue to pay your bill regularly until you receive your first statement which indicates that you are enrolled in the Direct Debit Service Program.
Donation Opportunity: Utility Assistance Program
The Utility Assistance Program allows you to make monthly donations through your utility bill to help others experiencing financial hardships with their utility costs. Collected funds are distributed through a network of social service agencies. If you are interested in helping others in need by making one-time or monthly donations, click the button below.
Reading Your Meter
All customers within the City of St. Petersburg have their water use measured by a meter. Charges for the amount of water consumed are based on the consumption registered during a billing period. Meter readings may be estimated due to overgrown vegetation, unrestrained animals, locked gates, standing water or other hazards.
All City of St. Petersburg meters measure water in hundreds of gallons. To read your meter, disregard the red hand, the zero printed on the face (far right) and the first movable register on the right side of the meter. Read all other registers as they appear. This gives you your reading as it would appear on your bill. To obtain your consumption, you must subtract the prior month's reading from the current reading and add two zeros to the remainder.
By City Ordinance, you are responsible for providing access for reading and maintenance of utility meters. If access to your meter changes, please call 727-893-7341 to advise.
An account becomes delinquent when it is not paid by the due date shown on the bill. Most utility customers pay their utility bills on time each month, but the small portion of customers that don't, end up costing everyone more. In an effort to encourage prompt payment from all of our customers, a late charge of $5.00, or 1.5% of the unpaid balance, whichever is greater. Failure to pay after the late notice will result in a shut-off notice being delivered to the service address. An $8.00 charge is applied against the account when a final notice tag is left at the property. Effective November 1, 2007, Termination For Non-Payment Notices will no longer be hand delivered to the property. Termination Notices will be mailed to the property instead. Failure to pay on the specified date will result in termination of service.
Effective October 1, 2019, the Billing & Collections Department will no longer restore utility services after hours to our customers who have been locked off for non-payment, unless they make pay their full delinquent balance using our Interactive Voice Response System (IVR) or Click2Gov (on-line) payment options. Our after-hours shift is from the hours of 5:00 p.m. to 9:00 p.m., Monday through Friday.
If you should encounter financial difficulties, our Call Center staff will probably be able to help. They can assist you in maintaining a good payment history and prevent you from becoming delinquent. If you have a delinquent balance, they can enter payment agreements, and help to avoid having your service terminated. Our Customer Call Center staff are available to help you resolve most issues you may confront in paying your utility bills. For additional information on payment arrangements, please call our Customer Call Center at 727-893-7341 or visit one of our offices.
Utility Billing Disputes
If you have a dispute regarding your bill and are unable to resolve by speaking with our Utility Billing staff you may petition the Utility Billing Review Committee (UBRC).
Termination of Service
The City of St. Petersburg does not wish to discontinue anyone's utility services, but by law, service may be terminated if payment is not made on the date specified on the termination notice if no payment arrangements have been made.
It is currently the policy of the City of St. Petersburg to present checks twice before notifying the customer. Checks returned by the bank two times, for any reason, are charged back to the service account and are subject to service charges as indicated below:
|Face value of Check||Service Charge|
|$800.01 and above||5% of face value|
Additional Payment Locations
- Drop Box only checks or money orders are accepted (no cash or overdue payments):
- Main Office at MSC Building – 325 Central Avenue at 1 Fourth Street North (outside the building)
- Satellite Office at Enoch Davis Center – 1111 18th Avenue South, Monday–Friday, 8 a.m.–5 p.m.
It is our pleasure to offer the following types of alternatives to cash deposits for the following customer classifications
Single Family Residential Customers
Utility Reference Letter
A utility reference letter provides written documentation of a customer's payment history with another water utility service provider. To be considered to waive a security deposit, you must activate new service at a single family residence and the utility reference letter must: be from a water utility service provider; be on the utility service providers letterhead; include the phone number of the utility service provider; be in reference to the same person initiating the new utility account; cover a credit history no older than 1 year from the initiation date of the new utility account; and, meet our good credit criteria. For additional information, please contact the Utility Accounts Coordinator at 727-893-7341.
Multi-Family Residential and Commercial Customers
Surety Bonds or Irrevocable Letters of Credit
New customers seeking to initiate a single-family residential account may waive a security deposit by submitting an acceptable utility reference letter. As an alternative to making a cash deposit, full-service multi-family and commercial accounts may provide a deposit through an acceptable irrevocable bank letter of credit or surety bond. Accounts with less than full-service activity, such as water only or new construction accounts, are not eligible for alternative deposit coverage.
Surety bonds are issued by insurance companies. The terms for obtaining a surety bond are determined by the issuing insurance company. Customers usually pay an insurance premium based on the amount of surety bond coverage, but the cost of the bond varies on an annual basis. Surety bonds have to be issued in the name of the account owner and coverage must be equivalent to the account owners full-service deposit requirement. The surety bond makes the insurance company liable for payment in case of default on any utility bills of the customer acquiring the surety bond.
If the customer fails to pay, the City of St. Petersburg will file on the bond for payment up to the limit of the bond. Additionally, surety bonds are reviewed every six months to ensure adequate coverage. Should an additional amount be required, the original bond is amended by a rider to reflect the required total coverage. On an annual basis, a letter of confirmation is sent to the insurance companies to ensure continuous coverage. The Utility Accounts Coordinator is responsible for maintaining the bonds. Questions regarding a surety bond may be directed to the Utility Accounts Coordinator at 727-893-7341.
The City of St. Petersburg requires surety bonds to be on our original form which can be obtained from the Utility Accounts Coordinator by calling 727-893-7341 or clicking on surety bond. When completed, please return the original document to the Utility Accounts Coordinator at PO Box 33037, St. Petersburg, FL 33731-8037.
An irrevocable letter of credit is very similar to a surety bond. Irrevocable letters of credit are obtained from financial institutions (banks or credit unions). The terms for obtaining an irrevocable letter of credit varies depending on the issuing financial institution. In addition, some issuing financial institutions will require a line of credit, liquid assets, or certificate of deposit in order to issue a letter of credit. A fee is typically charged on an annual basis. The letter is issued on the institution's letterhead and must be drawn upon a local bank (within Pinellas, Hillsborough or Sarasota Counties). Although there is no special form required, the letter must be automatically renewable unless the bank advises in writing by certified mail 60 days in advance of their intent to cancel. Letters of credit must be issued in the utility account owners name and must be for the amount of the full-service deposit requirement. If the customer defaults on payment of their final utility bill, the City of St. Petersburg is allowed to present a claim to the issuing institution for payment of an amount not greater than the amount specified on the letter of credit. In essence, the bank guarantees payment of the deposit amount towards unpaid final utility bills. The Utility Accounts Coordinator maintains Letters of Credit. Questions regarding a Letter of Credit may be directed to the Utility Accounts Coordinator at 727-893-7341.
The City of St. Petersburg requires letters of credit to be on our original form which can be obtained from the Utility Accounts Coordinator by calling 727-893-7341 or clicking on Letter of Credit. When completed, please return the original document to the Utility Accounts Coordinator at PO Box 33037, St. Petersburg, FL 33731-8037.