Manage your Utility services
Residential utility services provided by the city include water, reclaimed water, trash and recycling collection, wastewater, and stormwater. Residents can manage their utilities account online or by calling 727-893-7341.
- Start Utility Services
- Pay Utilities Bill Online
- Enroll in Auto Pay
- Access an Online Account
- Sign Up for Paperless Billing
- Utility Billing FAQs
- Donate to the Utility Assistance Program
- Leak & Pool Fill Adjustments
- PAY BY MAIL: Mail in payment using the return envelope provided with the utility bill
- PAY ONLINE: Pay online (credit, debit or eCheck)
- AUTO PAY: Enroll in automatic payments in your online account or complete the Utility Bill Automatic Payment Enrollment Form
- Once enrolled, the utility bill will be automatically paid from the linked checking or savings account on the due date. A regular monthly statement will still be delivered for review, and the billing amount will be deducted from the bank account balance. This service is only available through U.S. Banks. Continue to pay your bill regularly until you receive your first statement that indicates your enrollment in automatic payments.
- PAY VIA PHONE: Pay via phone using the Interactive Voice Response system (IVR) at 727-893-7341
- PAY IN PERSON: Pay in person at the main office or remote satellite location, 8 a.m. to 5 p.m. Only checks or money orders are accepted in the drop box; no cash or overdue payments.
- Main Office — One 4th St. N.
- Satellite Office at Enoch Davis Center — 1111 18th Ave. S.
Late Fees & Billing Information
Utility bill payments are considered late approximately 20 days after billing. A reminder notice is sent to the customer’s mailing address if payment is not received by the due date. Customers are provided with a return envelope to mail in their monthly utility bill payment. The top portion of the monthly bill has the payment mailing address pre-printed on the reverse side, which will appear through the window of the return envelope. If the return envelope is not available, mail payments to P.O. Box 33034, St. Petersburg, FL 33733
Note: A $2.00 convenience fee will be charged for all credit card and debit card transactions made online or by phone. Electronic Checks (eChecks) are accepted at no additional cost.
Affordability & Assistance
Residents that are having trouble paying their utility bill can call the Utility Customer Service Call Center at 727-893-7341 to make payment arrangements. The Utility Customer Service Call Center is open 8 a.m. to 5 p.m., Monday through Friday. Customers are encouraged to make payment arrangements with the City as soon as possible to avoid the associated fees.
211 Tampa Bay Cares
Find a directory of additional assistance by visiting 211tampabay.org or calling 211.
Conserving water use is a great way to save money on a utility bill. Find programs, rebates, and resources on the Water Conservation page.
Service & Payment Details
Additional information about resident utilities billing and management can be found in the Utility Billing FAQs document referenced at the top of this page. Information regarding how water meters are read, billing disputes, returned checks, delinquent accounts, and termination of service are included below.
Leak adjustments are credits to a utility bill given to qualifying customers who have experienced an involuntary use of water due to a leak. Voluntary uses of water such as lawn watering will not provide the basis for an adjustment.
Documentation must include the type and date of repair along with the service address where the repair was performed. Leak adjustments are limited to two per calendar year.
Swimming pool fill adjustments are granted to customers who have either purchased or built a new pool, or had an existing pool repaired.
A swimming pool is defined as any structure, located in a residential area, that is intended for swimming or recreation bathing and contains water over 18 inches deep, including but not limited to in-ground and aboveground swimming pools, hot tubs and nonportable spas. The City’s Planning & Economic Development Department has additional requirements related to the permitting and inspection of new swimming pools which can be found here.
Documentation must include the date of pool fill, or refill if repaired, the estimated number of gallons filled or refilled along with the service address where the pool was installed or repaired. Swimming pools must be properly permitted pursuant to law. Pool fill adjustments are limited to one per calendar year.
Click More below to request a utility bill adjustment.
Call Before You Dig
To avoid disturbing utility cables and possible disruption of service, take these steps prior to digging on a property easement.
- Call two business days before digging — Dial 811 from any US-based phone line
- Wait for the site to be marked
- Respect the markers and dig safely