Manage Utilities

Print this page

On the Grid

Residential utility services provided by the city include water, reclaimed water, trash and recycling collection, wastewater, and stormwater. Residents can manage their utilities account online or by calling 727-893-7341

Billing & Payments

Utility bill payments are considered late approximately 20 days after billing. A reminder notice is sent to the customer’s mailing address if payment is not received by the due date. Customers are provided with a return envelope to mail in their monthly utility bill payment. The top portion of the monthly bill has the payment mailing address pre-printed on the reverse side, which will appear through the window of the return envelope. If the return envelope is not available, mail payments to P.O. Box 33034, St. Petersburg, FL 33733

Note: A $2.00 convenience fee will be charged for all credit card and debit card transactions made online or by phone. Electronic Checks (eChecks) are accepted at no additional cost.

How to Make a Payment

  • Mail in payment using the return envelope provided with the utility bill
  • Pay online (credit, debit or eCheck) 
  • Pay via phone using the Interactive Voice Response system (IVR) at 727-893-7341
  • Pay using Direct Debit Services or E-Check - see "More" below
  • Pay in person at the main office or remote satellite location, 8 a.m. to 5 p.m. Only checks or money orders are accepted in the drop box; no cash or overdue payments.
    • Main Office—One 4th St. N. 
    • Satellite Office at Enoch Davis Center—1111 18th Ave. S.


Assistance Programs

There are resources available to help customers who may be behind on their utility bills. Extended payment arrangements are available, allowing customers to pay their current monthly bill along with a series of 6 monthly installments on their delinquent balance. Active payment arrangements will suspend termination of service for delinquent bill amounts. 

Customers can call the Utility Customer Service Call Center at 727-893-7341 or email to make payment arrangements. The Utility Customer Service Call Center is open 8 a.m. to 5 p.m., Monday through Friday. Customers are encouraged to make payment arrangements with the City as soon as possible to avoid the associated fees.

The following programs are also available for financial assistance:

  • Homeowner Assistance Fund: Helps alleviate financial hardships associated with the COVID-19 pandemic by providing financial assistance to Florida homeowners to prevent foreclosure and displacement
  • Emergency Rental Assistance Program: Provides up to 18 months of financial support, covering missed rent and utility payments as well as future costs

Service & Payment Details

Additional information about resident utilities billing and management can be found in the Utility Billing FAQs document referenced at the top of this page. Information regarding how water meters are read, billing disputes, returned checks, delinquent accounts, and termination of service are included below.



Leak Adjustments 

Leak adjustments are credits to a utility bill given to qualifying customers who have experienced an involuntary use of water due to a leak. Voluntary uses of water such as lawn watering will not provide the basis for an adjustment. 

Documentation must include the type and date of repair along with the service address where the repair was performed. Leak adjustments are limited to two per calendar year.

Pool Fill Adjustments 

Swimming pool fill adjustments are granted to customers who have either purchased or built a new pool, or had an existing pool repaired. 

A swimming pool is defined as any structure, located in a residential area, that is intended for swimming or recreation bathing and contains water over 18 inches deep, including but not limited to in-ground and aboveground swimming pools, hot tubs and nonportable spas. The City’s Planning & Economic Development Department has additional requirements related to the permitting and inspection of new swimming pools which can be found here.

Documentation must include the date of pool fill, or refill if repaired, the estimated number of gallons filled or refilled along with the service address where the pool was installed or repaired. Pool fill adjustments are limited to one per calendar year.

Click More below to request a utility bill adjustment. 


Call Before You Dig

To avoid disturbing utility cables and possible disruption of service, take these steps prior to digging on a property easement.

  1. Call two business days before digging — Dial 811 from any US-based phone line
  2. Wait for the site to be marked
  3. Respect the markers and dig safely
For additional information, visit the Sunshine 811 homeowners webpage.